Frequently Asked Questions
ABOUT SAKSFIRST
ABOUT SAKSFIRST GIFT CARDS
Q: How do I become a SaksFirst Member?
A: All Saks credit cardholders are automatically enrolled in the SaksFirst Program. You can start earning Points towards a SaksFirst Gift Card with your first Saks credit card purchase.
Q: Where can I earn SaksFirst Points?
A: With the Saks Card or Saks Mastercard, you can earn Points on eligible purchases at Saks Fifth Avenue stores, Saks.com, Saks OFF 5TH stores and saksoff5th.com. Saks Mastercard cardholders can also earn Points on purchases outside of Saks everywhere Mastercard is accepted.
Q: How many Points do I earn per dollar?
A: You can earn 2 to 6 Points per dollar spent at Saks, depending on your year-to-date spending at Saks. Please refer to the Cardholder Benefits section for details. You can also earn even more Points during our Double and Triple Point events.
Q: What items are excluded from earning Points?
A: Sales tax, delivery, alterations, repairs, restaurants, beauty salon products and services, gratuities, gift cards and purchases at The Company Store at Saks Fifth Avenue are excluded.
Q: How do I know how many Points I’ve earned?
Q: Do Points expire?
A: Yes, any SaksFirst Points that are less than the 2500-Point minimum for redemption will be forfeited in January of the following year they were earned.
Q: How do I manage my account preferences and make payments to my Saks Card?
A: You can access your Saks credit card information at
comenity.net/saks, and make payments online, by phone, by mail or in store.
Q: How is my SaksFirst Gift Card value determined?
A: SaksFirst Gift Cards are issued as a value of 1% of your total net SaksFirst Points, in $25 increments. You can get unlimited Points toward your SaksFirst Gift Card. And with your Saks Mastercard, you can earn 2 Points per dollar on purchases outside of Saks everywhere Mastercard is accepted.
Q: How do I use my SaksFirst Gift Card?
A: SaksFirst Gift Cards can be redeemed in all Saks Fifth Avenue stores, saks.com, Saks OFF 5TH stores or saksoff5th.com. Simply present the gift card to a Style Advisor or enter the gift card number upon check out at saks.com or saksoff5th.com.
Q: How do I redeem my Points for a gift card?
A: You will automatically receive your SaksFirst Gift Card in early February, for any SaksFirst Points not redeemed in the previous year in increments of 2500 points. You can also request a SaksFirst Gift Card throughout the year by calling Customer Care Team at 1.833.975.7257 or by redeeming your Points when you review your balance online.
Q: Do SaksFirst Gift Cards expire?
A: Yes, SaksFirst Gift Cards expire on December 31 of the year they were issued. The expiration date is printed on the gift card for your convenience.
Q: I lost my SaksFirst Gift Card. What should I do?
A: Please call us at 1.833.975.7257 and we will gladly assist you.